Al Habibi Travels and Tours (Pvt) Ltd (“the Agency,” “we,” “our,” or “us”) values the privacy, dignity, and trust of our travelers, pilgrims, website visitors, and service users.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you use our website, mobile platforms, travel services, visa assistance services, Hajj and Umrah services, or communicate with us digitally or physically.
This Privacy Policy applies to:
The Agency aims to process personal data responsibly and in accordance with applicable laws, regulations, and industry standards relating to privacy, cybersecurity, and international travel operations.
We collect information necessary to provide travel-related services, fulfill legal obligations, improve customer experience, and maintain operational security.
For Hajj, Umrah, visa processing, or regulatory compliance purposes, we may process biometric verification information, fingerprints, facial recognition data, vaccination records, health declarations, and medical assistance requirements.
For Hajj and Umrah services, certain personal and biometric information may be transferred to authorized Saudi Arabian governmental or regulatory systems, including approved digital pilgrimage management platforms such as Nusuk.
This processing may include identity verification, biometric authentication, permit issuance, accommodation coordination, transportation management, crowd management, and safety procedures.
The Agency may use AI-assisted technologies, automated systems, or digital recommendation tools to improve customer support, personalize travel recommendations, generate itinerary suggestions, and optimize operational efficiency.
Where enabled by the user, the Agency may process location-related information during active travel periods for emergency support, travel disruption alerts, pilgrimage coordination, safety notifications, and operational assistance.
To provide travel services, we may share relevant information with airlines, hotels, visa processing entities, transportation providers, pilgrimage authorities, insurance providers, payment processors, governmental agencies, regulatory authorities, and technology service providers.
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain accounting records, and support operational requirements.
The Agency implements commercially reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, accidental disclosure, alteration, destruction, and cyber threats.
Our website may use cookies, analytics tools, and related technologies to improve website functionality, analyze user behavior, remember preferences, enhance security, and optimize user experience.
Our website or communications may contain links to third-party websites, booking engines, payment systems, or external platforms.
Our services are not intentionally directed toward minors without parental or guardian involvement.
The Agency reserves the right to modify or update this Privacy Policy at any time to reflect operational changes, legal developments, technological improvements, regulatory requirements, and service enhancements.
